Every Bunny Bash experience is made to order, and much of the work and spending happens well before the event day. This policy explains how cancellations, rescheduling and refunds work.
1. Your proposal comes first
Each booking has its own written proposal. The cancellation and refund terms in your proposal or invoice apply to that booking. Where your proposal does not say otherwise, the terms below apply.
2. How to cancel or reschedule
Please tell us in writing by email at connect@bunnybash.in or on WhatsApp at +91 77602 99299. The date we receive your message is the date of cancellation.
3. If you cancel
- Refunds are decided case by case, based on how close the event is and the work already done.
- Amounts already spent or committed for your event are not refundable. This includes payments to vendors, artists and venues, materials bought, items custom-made for you, and design and planning work already completed.
- Any remaining balance is refunded after these costs are deducted. We will share a simple breakdown with you.
4. If you want to reschedule
We are happy to help move your event to a new date, subject to availability. Where possible, we will carry your payments forward to the new date. Costs that cannot be moved, such as non-refundable vendor bookings or perishable items, may need to be paid again.
5. If we have to cancel
If we cancel a confirmed booking for reasons within our control, we will refund everything you have paid for the services not delivered. If an event cannot go ahead for reasons outside anyone’s control (for example, extreme weather or government orders), we will first offer a new date, and otherwise refund what can be recovered after costs already incurred.
6. Changes on the day
Elements that cannot be delivered because of the venue, timing, access or other conditions outside our control are not refundable once the materials and team have been arranged.
7. Rentals
Rental bookings follow the same principles. Charges for lost or damaged items, if any, are deducted from any deposit or billed separately.
8. Consultation calls
Consultation calls are free. You can cancel or move a call at any time using the link in your confirmation email.
9. How refunds are paid
Approved refunds are paid to the original payment method, or by bank transfer, within 7 to 10 working days of approval. Bank processing times may add a few days.
10. Questions
If anything here is unclear, write to connect@bunnybash.in and we will explain how it applies to your booking.
